Return & Exchanges

Return Policies

WHEN YOU PURCHASE FROM OUR RETAIL PARTNERS

We also suggest that you make yourself familiar with the retailers return policy since each store's policy is different. If you have just recently purchased a pair of Nuevo Rancho Boots and you have noticed a factory defect such as; torn seam, unraveling thread, a loose stud. Please contact the retailer you made the initial purchase from. Please supply retailer with a photo of the damaged area. The retailer will then contact the Nuevo Rancho office and we will take the proper steps to repairing or replacing your new boots.

If your dog made a snack out of your boot, or you caught the toe of your boot on a step, or you rubbed off a crystal or stud on the gas pedal this is considered wear and tear. We can certainly take a look at the damage and give suggestions on how to or if it is possible to repair the boots, however Nuevo Rancho is not responsible for repairing the damaged boot caused by normal wear and tear...

 

WHEN YOU PURCHASE ON OUR WEBSITE DIRECTLY FROM US:


If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund of the product value (Returns must be unworn, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase - your domestic shipping costs are prepaid.

 

RETURN WITH NUEVORANCHO.COM - IT'S EASY:


You can return your purchase for up to 30 days from the purchase date.

Products must be in the condition you received them and in the original box and/or packaging.

Return shipping is absolutely FREE.

You will be provided with a pre-paid label to return the purchase to us.*

Once your return is received and inspected by the returns warehouse (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to apear on your bank statement.